Most Popular Questions
We deliver right across Melbourne. From Point Cook to right down the Mornington Penninsula and everywhere in between.
We currently do not have the ability to facilitate Geelong, Bendigo or Ballarat
We can only facilitate Melbourne based deliveries at this time and we currently cannot deliver to NSW, ADL, QLD etc
If you are concerned that you may fall outside our delivery zone please contact us on email@example.com or call us on 1300 534 282
We have an order cut off time of 8pm on Thurs for delivery or pick up the upcoming Sunday and Monday.
In the event that you have missed the cut off we can generally still take orders up until COB on Friday however we cannot always guarantee late orders will be fulfilled beyond Friday.
The reason we have a cut off time is that all our supplier deliveries for your delicious fresh ingredients need to be ordered by our team on Thursday night so we can receive the stock on Friday and begin production of your meals :)
We don't lock you in to recurring payments or minimum purchase orders or anything. We know we are a convenience service so you can order as often or sporadically from us as you like.
Simply jump onto the website and order each time you require our services
Absolutely! You can order as much as you like within the one purchase order. You can have totally separate plans or exactly the same - our menu is totally customisable.
You have the facility to order more than one plan under the one order which will mean you only ever pay one delivery charge. We have a discount code for Couples Ordering more than one plan or for Groups. If you'd like to arrange a Couples Bundle Deal with us please email us at firstname.lastname@example.org or call us on 1300 534 282
You have the ability to change your meal plan each week by logging into your account. When you complete your first order we provide you with a 4 Week Meal Plan Strategy to follow which you can use as you go - or adjust for your own selections and preferences.
You have the ability to structure your Meal Plan or make your selections through our Express Lane Check Out to select meals for Paleo, FODMAP, Vegetarian and other allergy preferences. We do not cater for Vegan at this point in time.
Meal Plans and Ordering
Each week is a completely new order so you can easily pick a new/different plan each week based on your requirements and preferences.
We have an Express Check Out ordering platform for orders which fall outside our Meal Plans. You have access to our entire menu and you can select any items you like in the quantities that you require. To go to our Express Check Out please click here.
You card is billed immediately when you purchase. To repurchase the following week you simply log back in and reorder which plan you would like and make your selections.
Our Meal Plans have the functionality to make the selections that you like. If you don't like something you can simply choose not to have it and select another menu item - easy! If you'd like more information just contact us directly on email@example.com or 1300 534 282
You have the freedom to select all meals in your meal plan. If you don't like a particular item or can't eat it you can select another menu item that you do want as a replacement.
How to Best Prepare and Store Meals
There is NO cooking required AT ALL! All our meals are cooked and prepared by our team of Chefs. All you have to do is Reheat and Serve and you have a meal ready to plate in minutes.
All meals can be reheated in the oven or microwave.
An oven or microwave is all you need.
All meals are vacuum sealed and portioned individually. We do this to ensure maximum freshness and flavour. Which means NO sloppy soggy dishes - perfectly fresh every time.
Because we vacuum seal all our meals we get 7+ days shelf life in the fridge for all our meals. We do a range of fresh salads which have a slightly shorter shelf life of 3-4 days.
Delivery and Pick Up
All Monday deliveries will arrive between 9am and 3pm.
All Sunday deliveries will arrive between 3pm and 6:30pm
We charge a flat delivery fee of $15 per order. We deliver your meals in Refrigerated Transport to ensure your meals are as fresh as possible
We do offer delivery on Sunday afternoons for clients living in the following suburbs:
CBD, Fitzroy, Collingwood, Carlton, Brunswick, Northcote, Richmond, Prahran, Windsor, South Yarra, South Melbourne, St Kilda
At check out you select that you would like a Sunday Delivery.
All Sunday Deliveries are done between 3pm and 7pm. We cannot specify an exact time but your meals will arrive during this delivery window.
We have 3 collection options:
Sunday: Our Kitchen in Oakleigh between 10am - 1:00pm
Monday: Ascot Vale Location anytime after 1:00pm (can be late in the evening if necessary)
Monday: St Kilda East Location anytime after 5:00pm (can be late in the evening if necessary)
Not at all. We can leave your box at a designated spot (doorstep etc) or with reception at your work. We recommend the box only be left unattended for 2-3 hours after which all meals should be placed in the fridge.
We have 2 box sizes. Both are small enough to easily carry.
If you need to change your delivery address last minute (Saturday/Sunday) please email us on firstname.lastname@example.org and we will make those changes for you. All other times simply login to your account and update your delivery details in your profile.