Shipping & Deliveries

Do you deliver to my area?

We currently deliver right across Melbourne and Outer Suburbs.

We cannot deliver to NSW, ADL, QLD or WA at this stage. 

We do not deliver to Rural Vic including Geelong at this stage.

When will my delivery arrive?

We have 2 options for Delivery:

Monday: between 9am - 3pm

Monday covers all areas within our delivery zone

Sunday: between 4pm - 7:30pm

Sunday delivery is an option ONLY for the following suburbs:

Inner East: St Kilda, Prahran, Windsor, South Yarra, Malvern, Richmond, South Melbourne

CBD: Melbourne postcode (3000)

Inner North: Fitzroy, Northcote, Collingwood, Abbotsford, Brunswick, Cartlon

Sunday deliveries are an option, if you live in the above suburbs you can still have a delivery on Monday during normal delivery hours.

You can select which delivery day once you reach Check Out.

Delivery Zone:

Generally speaking anywhere between the Mornington Penninsula right across to Point Cook.

If you are concerned you might fall outside of our zone please call us on 1300 534 282 or email info@primalfood.com.au 

Can I collect my food at another time?

We have 3 collection points available:

Oakleigh - Anytime on Sunday between 10am and 1pm

Ascot Vale - Anytime after 1pm on Monday (can be very late at night if needed)

St Kilda East - Anytime after 5pm on Monday (can be very late at night if needed)

 

You simply select your preferred Pick Up Location once you reach Check Out.

You will then receive an email confirming the location address and pick up instructions

Is there a delivery charge?

A flat rate of $15.00 is applied to all Delivered orders at Check Out. Your meals will be delivered in Registered Refrigerated Transport.

If you Select that you want to Pick Up your Box there is no delivery charge (FREE)

Do I need to be home for my delivery?

In the event that you are not home we will leave the box at your doorstep. We recommend refrigerated cool boxes be left unattended for no more than 4 hours. We highly recommend your meals go into the fridge as soon as is possible.